What do you do in SkyWay Support?

We provide technical support service for Enterprise Edition only. FAQs and Developers Community would help to solve your issue for Community Edition.

In addition, you can use the contact form for any kind of consultation before signing up for the Enterprise Edition.

Details of each support are as follows.

Technical Support Sevice (for Enterprise Editon only)

Contact us from the ticket system in the Smart Data Platform Portal which is opened when you applied to Enterprise Edition.

Acceptable	Note
Advice to develop applications	Providing best practices for app development using the SkyWay SDK and gives advice on general development using WebRTC We couldn't advise about what isn't related with Enterprise Cloud WebRTC Platform.
Advice to design networks	Giving advice about how to design networks to use Enterprise Cloud WebRTC Platform. We couldn't advise about what isn't related with Enterprise Cloud WebRTC Platform.
Accepting your requests	We basically don't deal with any individual request, but we could that as one of the development items if that is beneficial for a lot of users.
Handling of the bugs of SDKs/APIs	Investigating the issue you reporting, present its work around and fix the bugs.
Support for troubleshooting	Refer the following when send a ticket for troubleshooting. FAQ: トラブルシューティング依頼時に渡すべき情報はなんですか？
Support for information technology security evaluation	Provide information about SkyWay Security to answer information technology security evaluation.

We put effort into improving FAQs in order to great help for you.

FAQs could answer your questions, for example how to apply to Enterprise Edition and about technical tips of SkyWay/WebRTC.

Make the best use of FAQs to solve your questions.

We provide a community site for developers to discuss and exchange information.
Use the community site if you have any issue not solved by FAQs.

※ We might not comment to your question in official because it is for developers to discuss and exchange information.

Acceptable	Note
About to apply to Enterprise Edition	Check FAQs in Fees, Contact at the first time. Contact us if you have any issue not solved by FAQs.
About service　specification	Check the documents of our official site (FAQs, Developer Docs and Introduction Document) at the first time. Contact us if you have any issue not solved by FAQs. ※ We don't accept any question to need technical consultant.
About introducing developing partners	We can introduce some developing partners with extensive experience in SkyWay development.