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SkyWay Support Team

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Activity overview

Latest activity by SkyWay Support Team
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    SkyWay Support Team created an article,

    Now possible to check usage and migrate to Enterprise Edition

    It is now possible to check the amount of traffic and migrate applications from Community Edition to Enterprise Edition. To check the amount of traffic, please log in to the dashboard and click the...

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    SkyWay Support Team created an article,

    April 7th, 2018, Failure information 11:58 AM - 0:06 PM (JST)

    2018.04.09 April 7th, 2018, 0:06 PM (JST), We have currently resolved this issue. --- On April 7th, 2018, 11:58 AM (JST), ECLWebRTC may not be available. We are currently solving this issue. We apo...

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    SkyWay Support Team created an article,

    April 10th, 2018, Emergency System Maintenance 7:00 AM - 9:00 AM (JST)

    2018.04.10 The system maintenance is over. Thank you for your cooperation. --- ECLWebRTC will undergo a maintenance in order to keep stability. DateApril 10th, 2018, 04:15 AM - 04:45 AM(JST) WorkR...

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    SkyWay Support Team created an article,

    Partial system failure on March 27 2018 at 11:34PM (JST) (recovered)

    2018.03.27 Updated (March 28th 2018, 16:44 PM JST): The section regarding the dashboard was deleted as further investigation showed it remained operational. --- Due to a failure in our cloud servic...

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    SkyWay Support Team created an article,

    March 12nd, 2018, Failure information 4:07 AM - 5:11 AM (JST)

    2018.03.19 On March 19th, 2018, 5:11 AM (JST), We have currently resolved this issue. --- On March 19th, 2018, 4:07 AM (JST), ECLWebRTC may not be available. We are currently solving this issue. We...

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    SkyWay Support Team created an article,

    March 19th, 2018, Failure information(Dashboard) 4:55 AM - 8:11 AM (JST)

    2018.03.19 On March 19th, 2018, 8:11 AM (JST), We have currently resolved this issue. --- On March 19th, 2018, 4:55 AM (JST), the dashboard of ECLWebRTC may not be available. We are currently solvi...

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    SkyWay Support Team created an article,

    March 12nd, 2018, Failure information 1:33 PM - 1:39 PM (JST)

    2018.03.12 On March 12nd, 2018, 1:39 PM (JST), We have currently resolved this issue. --- On March 12nd, 2018, 1:33 PM (JST), ECLWebRTC may not be available. We are currently solving this issue. We...

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    SkyWay Support Team created an article,

    Chrome 64 and Firefox 59 replaceStream interoperability issues

    Chrome 64 has some known issues when using replaceStream in the specific browser combinations below: remote stream freezes in an SFU room when using FF59 and replaceStream is called on Chrome 64 ...

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    SkyWay Support Team created an article,

    What to do when new Peer() fails

    In order to prevent session hijacking, the SkyWay signaling server prevents simultaneous connections using the same peerID (although if authentication is enabled, a newer credential will override p...

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    SkyWay Support Team created an article,

    Can't receive streams if you repeatedly join/leave an SFURoom.

    If a client repeatedly join/leaves the same SFURoom, clients connected using Firefox may get an error preventing them from receiving MediaStreams from other clients (confirmed on Firefox 57 and 58)...