SkyWay Support Team
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Activity overview
Latest activity by SkyWay Support Team-
SkyWay Support Team created an article,
Failure information about SFU server. (recovered)
On Tuesday, January 19, 2021, from 08:23 (JST) to 08:30, some SFU server became unstable and new connections and existing calls were disconnected in the SFURoom.It has been recovered. We appreciate...
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SkyWay Support Team created an article,
On Jan, 02th, 2021, at 06:01 AM (JST), multiple error logs were output during new connections for about one minute(recovered).
For about one minute starting from 06:01 AM (JST) on Saturday, January 02, 2021, multiple error logs such as the following were output when making a new connection. # Example) In case of JS-SDKnet:...
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SkyWay Support Team created an article,
Failure information about sfu server. (recovered)
On Thursday, December 17, 2020, at around 08:05 PM (JST), the SFU server became unstable and some SFURoom participants were forced to leave. The service has now been restored. We sincerely apologiz...
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SkyWay Support Team created an article,
SkyWay can be used with WKWebView in iOS 14.3
We have confirmed that official sample apps (MeshRoom, SFURoom, p2p-media) using SkyWay JavaScript SDK can be used with WKWebView of iOS 14.3 released on 2020.12.15 (JST). You need to include the f...
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SkyWay Support Team created an article,
On Dec 17th, 2020, Failure information from 03:00:00 AM (JST) to 03:01:18 AM (JST) (recovered)
During the period of 03:00:00 AM (JST) to 03:01:18 AM (JST) on Thursday, December 17, 2020, new video calls, voice calls, data communications, dashboards and management APIs using SkyWay were unava...
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SkyWay Support Team created an article,
January 9th, 2021, Impact of Enterprise Cloud 2.0 System Maintenance
The system maintenance is over. Thank you for your cooperation.--- The system maintenance of Enterprise Cloud 2.0 is scheduled on January 9th, 2021 (JST). The detail information can be found at Ent...
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SkyWay Support Team created an article,
Bug notification: Muting and unmuting bring the audio stream delayed in SFURoom.
If users mute/unmute their audio repeatedly, their audio stream could be delayed for about 1 second during a video/audio calling with SFURoom. The audio delay is recovered if the users leave and re...
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SkyWay Support Team created an article,
Failure information about signaling server. (recovered)
Around 4:13 PM(JST) on December 2nd,some of new call and existing call disconnected for up to 15 seconds because the signaling server got unstable.It has been recovered. I apologize for any inconve...
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SkyWay Support Team created an article,
Show me the IPs of TURN servers.
The IPs of TURN servers are listed below. Important Notice We give notification in Maintenance page by two weeks if IPs are added. Follow the Maintenance page due to receive the notification by E-...
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SkyWay Support Team created an article,
Updating the SDKs (Android SDK v2.1.1, iOS SDK v3.1.1).
The SDKs have been released to fix the issue we announced in the following. Announce: Avoid updating your SDKs to Android SDK v2.1.0, v2.0.4 and iOS SDK v3.1.0 and v3.0.1 if they are used with prev...